ErgoComfort Return & Refund Policy

Your satisfaction is our priority. We strive to match each purchase to your individual needs, but please note that it may take a few days for your body to adjust to certain products. If you experience any issues, contact us right away—we’re here to help resolve them promptly.

Our standard return policy allows for exchanges or refunds within 30 days of purchase. To be eligible, items must be in “like new” condition—clean, free of stains or odors—and returned with all original packaging and proof of purchase.

All returns are subject to a 15% restocking fee, which helps cover inspection, repackaging, and processing costs associated with returned merchandise. Customers are responsible for all return shipping costs unless the item arrived damaged or was shipped in error. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit.

Standard Return Policy

Our standard return policy allows for exchanges or refunds within 30 days of purchase.
To be eligible, items must be in “like new” condition — clean, free of stains or odors — and returned with all original packaging and proof of purchase.

Restocking Fee

All returns are subject to a 15% restocking fee, which helps cover inspection, repackaging, and processing costs associated with returned merchandise.

Return Shipping

Customers are responsible for all return shipping costs unless the item arrived damaged or was shipped in error.
We recommend using a trackable shipping method, as ErgoComfort is not responsible for items lost or damaged in transit.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 7 days of delivery. We will arrange for a replacement or issue a full refund, including shipping costs.